Community Programs Manager

Community Programs and Department Manager

The Education Department of San Francisco Opera provides opera education and connection opportunities for
adults, Kindergarten through University students, families and the community. The Community Programs and Department Manager supervises the department’s community programs including family, university, adult, and community-based programmatic offerings on behalf of the Company; oversees design and implementation aspects of those programs; collaborates closely with internal and external stakeholders; manages administrative staff, interns and volunteers; oversees Department budget tracking; manages department-wide projects; handles general administrative duties for the Department, including Patron Management Software, and website maintenance.

EDUCATION: Bachelor's degree from an accredited college or university, or equivalent work experience

EXPERIENCE: Minimum five years of arts administration experience, preferably in arts education with adult and family programming


Knowledge of:

  • Opera and/or the performing arts required
  • Bay Area arts community preferred

Skill in:

  • Planning, organizing, and managing people and events
  • Microsoft Office (especially Word, Excel, Outlook, Publisher and PowerPoint)
  • Database systems (Tessitura preferred)
  • HTML and Web Content Management Systems

Ability to:

  • Interact and communicate tactfully, professionally, effectively and accurately both orally and in writing with staff, partners and patrons in a professional, confidential and tactful manner
  • Establish working relationships and interact in a professional manner with a wide range of people
  • Work independently and resourcefully to complete assigned tasks with initiative; while also being a collegial member of a fast-paced, integrated team
  • Complete projects with a high degree of accuracy, detail, confidentiality and timeliness; and handle multiple projects simultaneously by accurately setting priorities
  • Ensure reliable daily attendance and punctuality
  • Work several nights and weekends
  • Thrive in a fast-paced, rapidly changing environment
  • Perform the functions of the position in a safe manner
  • Lift up to 25 lbs


  • Manages and evaluates adult education programs, including Pre-Opera Talks, Overture: Opera Workshops for Adults, symposia, community events, senior community, and other programs to be developed
  • Leads select programs and presentations
  • Manages and evaluates family programs, including movie screenings, small productions/presentations, Exploration Workshops, activities at Simulcasts and Open House-type events, and development of programs
  • Manages and evaluates university partnerships and development of programs
  • Manages department-wide and company-wide community-based projects, working collaboratively with other departments in projects that connect and engage the community with the work of the Opera. (Certain community programs, e.g. marketing initiatives may be initiated and run outside of the education department but this position will co-manage such programs.)
  • Creates marketing materials for the programs
  • Manages administrative staff; recruits and manages interns and volunteers for the department
  • Collaborates and communicates effectively with Company staff and stakeholders including but not limited to: the Development, Marketing, Media Suite, Communications, Production, Operations and Artistic Departments, Teaching Artists and Guest Artists
  • Assists in developing and maintaining relationships with external partners and stakeholders including but not limited to: the SFO Guild education department, other arts and community organizations

Departmental Management:

  • Manages the full education department budget including issuing invoices and payments
  • Determines and oversees department presence and use of Patron Management Software
  • Maintains and updates department website presence
  • Manages the collection, organization and distribution of Department statistics. Represents San Francisco Opera in the arts and education communities as appropriate
  • Performs other job-related duties as assigned



E-mail required job application, cover letter and résumé with salary requirements directly to or fax to (415) 634-0203.  No phone calls please. San Francisco Opera only retains résumés that are sent in response to specific, posted job openings.


Qualified applicants with arrest and conviction records will be considered for this position in accordance with the San Francisco Fair Chance Ordinance.


Chief Information Officer
Men's Assistant Cutter